Customer Service Deputy Manager - Residential Property Excellence

Join PT Bright Property Services Indonesia as a Customer Service Deputy Manager and play a pivotal role in shaping exceptional resident experiences across our premium apartment communities in Tangerang, Banten. We are a dynamic leader in Indonesia’s property management industry, committed to delivering unparalleled service and fostering strong, lasting relationships with our residents.

In this role, you will oversee our customer service team, ensuring that every resident’s needs are met with professionalism and efficiency. You will implement and monitor customer service strategies, train and mentor your team, and drive continuous improvement in our service standards. Our goal is to create a community where residents feel valued, heard, and supported.

If you are a seasoned customer service professional with a passion for property management and a proven track record of success, we invite you to be part of our team and help us set new benchmarks in resident satisfaction.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the customer service team, ensuring high standards of service and resident satisfaction.
• Develop and implement customer service strategies to enhance resident experiences and resolve issues efficiently.
• Monitor and analyze customer service metrics to identify areas for improvement and drive continuous quality enhancement.
• Train and mentor customer service staff, fostering a culture of excellence and professionalism.
• Collaborate with other departments to ensure seamless integration of customer service initiatives across the organization.
• Maintain strong relationships with residents, addressing their concerns and providing exceptional service.
• Stay updated with industry trends and best practices in property management and customer service.
• Lead and coordinate special projects aimed at enhancing resident satisfaction and community engagement.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 5 years of experience in customer service, preferably in the property management industry.
• Proven track record of success in managing and leading customer service teams.
• Strong knowledge of customer service software and tools such as ServiceNow, Zendesk, or similar.
• Excellent communication, interpersonal, and leadership skills.
• Ability to work well under pressure and meet tight deadlines.
• Certification in customer service management or a related field is a plus.
• Fluency in both English and Indonesian is required.

🛠️ Keahlian

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