Front Desk Officer - Luxury Hospitality in Pererenan, Bali

Join our dynamic team in the heart of Pererenan, Bali and become the face of exceptional hospitality! As a Front Desk Officer, you’ll play a pivotal role in creating unforgettable guest experiences while working in a vibrant, fast-paced environment surrounded by Bali’s natural beauty. Our luxury property in Badung is not just a place to stay but a destination where every detail is crafted to perfection.

In this role, you’ll be the first point of contact for our guests, ensuring their stay is seamless and memorable. From handling check-ins and check-outs to managing reservations and addressing guest inquiries, your day will be filled with diverse challenges and opportunities to shine. With our commitment to excellence, you’ll have the chance to grow and develop in a supportive and inspiring workplace.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs efficiently using our in-house Property Management System (PMS).
• Handle reservations, cancellations, and modifications with professionalism and accuracy.
• Provide exceptional guest service by addressing inquiries and resolving issues promptly.
• Coordinate with housekeeping, dining, and other departments to ensure smooth guest experiences.
• Maintain accurate and up-to-date guest records and documentation.
• Assist in training and mentoring new team members to uphold our high standards of service.
• Monitor front desk operations and implement process improvements to enhance efficiency.
• Ensure compliance with hotel policies and procedures, as well as local regulations.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in front desk operations or similar roles in hospitality.
• Proven ability to work in a fast-paced environment with a high volume of guests.
• Excellent communication and interpersonal skills to handle diverse guest needs.
• Strong organizational skills to manage multiple tasks and deadlines.
• Fluency in English and Bahasa Indonesia, with the ability to communicate effectively in both languages.
• Basic computer skills, including proficiency in Microsoft Office and our PMS.
• Customer service certification (e.g., Bellman Hospitality Training, or similar) is a plus.
• Ability to work flexible hours, including weekends and holidays, as required.

🛠️ Keahlian

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